Status: published
Rapid urbanization has increased the number of civic issues in modern cities such as potholes, garbage accumulation, drainage problems, and damaged streetlights. Traditional complaint mechanisms rely on manual processes, which are time-consuming and lack transparency. This research proposes CivicFix, a web-based civic issue reporting and management system that enables citizens to report infrastructure issues using a digital platform. The system allows users to upload images, provide descriptions, and track the status of complaints in real time. Administrators can view complaints through a centralized dashboard, assign tasks to departments, and monitor resolution progress. The system is implemented using the MERN stack (MongoDB, Express.js, React.js, Node.js) to ensure scalability and efficiency. Experimental testing demonstrates that the proposed system improves response efficiency and transparency in civic governance. The system contributes to smart city initiatives by strengthening citizen engagement and improving urban service management.
Keywords: Smart City, Civic Issue Reporting, Complaint Management System, Urban Governance, Web Application